Electricity Company Offers to Pay Man N191,000 to Sleep in Hotel After Unexpected Power Outage

• An electricity company has apologised to a customer who suffered an unexpected power outage in the night
• The customer said the power suddenly went off, and he had to send a message to Octopus Energy to notify them
• In response to the message, Octopus Energy said it was going to reimburse the man NN191,000 so he could pass the night at a hotel

A Nigerian man has shared the message he got from an electricity company after a power outage.

The man, @dreynow, who lives in the UK, said his power supply suddenly went off, and he had to message the power company.

Upon receiving the customer's message, the power company Octopus Energey sent a reply, which is trending on social media.

The power company apologised profusely to @dreynow for the power outage and even offered to refund the customer £100 (N191,000).

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Octopus said the money would enable the customer to spend the night at a hotel instead of staying at home without electricity.

The company said it would send a technician to have the issue fixed the next day.

The message shared on X read:

"As you are without electricity, we would be happy to reimburse the cost of a hotel tonight up to £100."

Octopus Energy confirms story told by customer

Legit.ng contacted Octopus Energy, and the company confirmed that the incident did happen, as narrated by the customer.

Octopus told Legit.ng in an email response:

"Yes, I can confirm this happened for this customer. This customer was suddenly without energy due to a power cut, so we immediately issued them a note to offer them to stay in a hotel for the night, as this issue couldn’t be fixed immediately. From the beginning, Octopus Energy has invested in technology, processes and people to deliver brilliant service at scale. And it’s great to see this reflected in the real-world experience of our customer here and millions of others."

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See the full story below:

Reactions as power company apologises for power outage

@zealprecious1 said:

"You wey don sleep without light for days, dem no even sabi as e dey go."

@ikechukk said:

"As it should be."

@Ohijeme said:

"The life we are asking for Nigerians."

@thewaleadeyemi said:

"This is it, a working system."

@Row_Haastrup said:

"Ikeja Electric left the WhatsApp group."

@oreofekan said:

"I once had a great experience with British Telecoms. I asked for broadband and after 6 weeks, they couldn't get it running. I was angry and told them not to do again since I have not paid any money. 2 weeks after, i got a cheque of £187 for my time wasted and an apology letter."

Lady spends millions to install solar at home

Meanwhile, a Nigerian lady said she and her family got tired of spending money on fuel for their generator, so they sought an alternative.

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The lady said they installed a solar electricity system in their house, and then it cost millions to buy inverters and solar panels.

However, they are now reaping the benefits because she noted that they no longer depend on the grid electricity supply.

Proofreading by Nkem Ikeke, journalist and copy editor at Legit.ng.

Source: Legit.ng