The Purple Room - A MOO Documentary Production by Prospa

In today’s world, the phrase “customer is king” is more important than ever. There are so many similar products competing for customers’ attention. So the only way to differentiate your product from your competitors is to provide excellent customer service.

Without a doubt, customer service has a significant role to play as it can be the difference between success and failure in an organization especially in the banking/finance sector.

Most people rely on banks and fintech apps to manage their business finances, but if for some reason they can’t access their money, the least they should get is a friendly and empathetic customer service team that will assure them that their funds are safe.

Sadly, this isn’t always the case with most Nigerian financial institutions. In short, according to this Premium times report, financial services had the highest percentage of complaints filed by the Federal Competition and Consumer Protection Commission between January and September 2020. But one company doing everything in its power to change this narrative is Prospa.

Prospa is a leading Fintech company in Nigeria that supports African Entrepreneurs with a wide range of tools to help them grow their businesses. The company recently released a short documentary to show how they provide a great experience for users who they call “members.”

The documentary titled “The Purple Room” spotlights the people behind their Member Onboarding and Operations (MOO) team. The MOO team is the customer service department that ensures all its members are satisfied with the services Prospa offers. It’s made up of the Member Onboarding specialists, Compliance Specialists, and Research and Outreach specialists.

The documentary highlights how the team reaches out to members to inform them about the great features on their app that Members can benefit from like Invoicing, Webstore, POS, Bookkeeping, and Loans.

Like every typical financial institution where there are bound to be downtime issues, the documentary shows how the members of the MOO team manage and resolve such intense situations.

Moreover, you’ll understand what a good day is like for their MOO team. As Kelechi Opara (a member of the MOO team) mentioned, “their happiness is our happiness.”

And of course, you get to listen to one of their members and his experience with the Prospa team whenever he has any issue with his account.

The documentary concludes with how the MOO team goes the extra mile to ensure their members enjoy the best Prospa experience.

Watch the full documentary:

About Prospa

Prospa is a technology company building the operating system for African entrepreneurs and businesses. Its headquarters is in Lagos with over 50 employees.

With Prospa, business owners can open a bank account in 5 minutes. The company’s mission is to support African entrepreneurs with a wide range of tools to help them build financial prosperity.

For more information, visit getprospa.com

Click here to Download Prospa

Follow Prospa on Socials:

✅ Instagram: @getprospa

✅ Twitter: @getprospa

✅ YouTube: Prospa Bank

✅ LinkedIn: Prospa (YC W21)

#TogetherWeProspa #Entrepreneur #ThePurpleRoom

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Source: Legit.ng