“We Apologise”: 9mobile Sends Message to Nigerians, Explains Service Disruption, Makes Promises
- 9mobile has apologised to its subscribers for widespread service disruptions affecting internet connectivity
- The company assured customers that its engineers are working diligently to fix the issues and thanked customers for their patience
- 9mobile is one of the leading telecommunication companies in Nigeria, with over 11 million mobile subscribers
Legit.ng journalist Dave Ibemere has over a decade of business journalism experience with in-depth knowledge of the Nigerian economy, stocks, and general market trends.
The management of 9mobile has apologised to Nigerians following a recent service disruption that affected various parts of the country.
Source: Twitter
In a press statement, 9mobile attributed the disruption to multiple fibre cuts and damage to its network infrastructure.
Customers have reported that the network outage began on Saturday and persisted until Wednesday, causing significant disruption to their connectivity and phone calls, Leadership reports.
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9mobile apologies to customers
The company's message to customers affirmed its commitment to ensure customers enjoy uninterrupted services.
The statement reads:
"As a business, we understand the frustration and inconvenience that this disruption has caused to connectivity and communication for our customers. We feel your pain and know what the disruption means for you."
9mobile emphasised its appreciation for customer loyalty, stating:
"You have been with us through our darkest hours in business, and our sunshine years are here now. Satisfying you with quality service remains a significant pillar of the brand experience we want you to have with us."
The management has established a Virtual Situation Room to address the issue, enabling real-time situation reports from various locations. This hands-on approach aims to ensure complete service restoration for all customers.
The company noted that service had already been restored to most areas and assured customers that technical teams are working around the clock to resolve any remaining issues and sustain the quality of service.
The statement concluded:
"We appreciate your patience and understanding during this challenging time, and we remain committed to delivering the high-quality service that you desire and deserve from 9mobile.
"Be assured that the excellent connectivity that enables you to do all you want to do is the commitment of our new leadership."
Expert explains internet outage over protests
Subscribers of many telecommunication firms have lamented their inability to access many websites, especially social networks such as X and Facebook.
Gbenga Adebayo, the Chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), has debunked reports that telcos slowed down their networks due to the ongoing nationwide hunger protest.
His words:
"There are no directives to slowing down networks. We are working round the clock to continue to provide uninterrupted services across the country.
"Our service obligations to subscribers demand that we provide services at all times in all places under every circumstance, and that is what we are committed to doing."
Banks may shut branches as hunger amid hunger protests
Legit.ng previously reported that Banks and other financial institutions in Nigeria would shut down on Thursday, August 1, 2024, as the hunger protest begins nationwide.
None of the banks officially sent out a notice of closure to customers, but employees disclosed in a chat that they have been asked not to report for work on Thursday, August 1, 2024, as the banks monitor the protest.
Also, the financial institution's regulator, the Central Bank of Nigeria (CBN), has issued a notice of closure to banks due to the protests.
Proofread by Kola Muhammed, journalist and copyeditor at Legit.ng
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Source: Legit.ng
