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MTN Announces Closure of All Stores Nationwide, Advises Customers
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MTN Announces Closure of All Stores Nationwide, Advises Customers

by  Dave Ibemere 2 min read
  • Telecom giant MTN Nigeria has decided to close all its stores and service centres across Nigeria for 24 hours
  • Customers have been advised to use available support platforms should there be a need for assistance
  • MTN is the leading telecommunication company in Nigeria, with at least 37% of the total subscribers in Nigeria

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Legit.ng journalist Dave Ibemere has over a decade of business journalism experience with in-depth knowledge of the Nigerian economy, stocks, and general market trends.

MTN Nigeria has announced the closure of all its stores and service centres across Nigeria on July 30, 2024.

However, the support centre for subscribers will remain open during this period.

MTN stores closed nationwide
MTN closes stores nationwide Photo credit: Waldo Swiegers
Source: Getty Images

MTN closes offices

MTN announced the work time change in a statement released on X on Tuesday, July 30, 2024.

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The statement reads:

"Shop Closure notice.Y'ello Customer, Please be informed that our shops nationwide will be closed today, 30th July.
"We are available 24/7 to support you via our digital channels:"

MTN releases easy steps to unblock line

Meanwhile, MTN has released a do-it-yourself step for subscribers to check their status and unblock their SIMs without visiting its office.

In a post shared on its official X account, MTN said:

  • *Dial 996# or Buy bundles.
  • Visit: nin.mtn.ng
  • Check the NIN status and proceed if it is not linked.
  • Enter OTP.
  • Enter NIN.
  • Give consent and submit a NIN linking request.
  • OTP will be sent to your email and mobile number
  • If you're unable to receive OTP, please visit any nearby MTN Store to unblock your line.

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NIN issue: Step-by-step guide to unblock your MTN, Airtel, Glo others

NCC orders MTN, GLO, Airtel and others to unblock all SIMs

Meanwhile, Legit.ng reported that the Nigerian Communications Commission has directed telecommunications operators to restore all phone lines blocked due to non-linkage of National Identification Numbers to SIM cards.

Reuben Muoka, NCC's director of media and public affairs, made this known in a statement on Monday, July 29, 2024.

The commission said the directive prioritises consumer needs and allows a temporary reactivation period.

Subscribers are, however, urged to complete their NIN-SIM linkage immediately to prevent future disconnections.

Proofread by Kola Muhammed, journalist and copyeditor at Legit.ng

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Source: Legit.ng

Authors:
Dave Ibemere avatar

Dave Ibemere (Senior Business Editor) Dave Ibemere is a senior business editor at Legit.ng. He is a financial journalist with over a decade of experience in print and online media. He also holds a Master's degree from the University of Lagos. He is a member of the African Academy for Open-Source Investigation (AAOSI), the Nigerian Institute of Public Relations and other media think tank groups. He previously worked with The Guardian, BusinessDay, and headed the business desk at Ripples Nigeria. Email: dave.ibemere@corp.legit.ng.

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