"Dear Customer": Two Nigerian Banks Announce Time, Dates App, ATMs, POS, Transfers Will Not Work
- Ecobank and Access Bank have announced scheduled system maintenance that will temporarily disrupt certain banking services
- The banks stated that during this period, customers may experience difficulties conducting transactions
- The banks have apologized and assured customers that services will be fully functional after the system maintenance
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Legit.ng journalist Dave Ibemere has over a decade of business journalism experience with in-depth knowledge of the Nigerian economy, stocks, and general market trends.
Nigerian banks Ecobank and Access Bank have announced scheduled system maintenance that will temporarily disrupt certain banking services.
In an email to customers, the banks disclosed that the maintenance would disrupt service across all electronic channels for almost four and six hours.
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Nigerian banks' message to customers
Access Bank, in its message to customers, said that the service disruption would occur for at least six hours at midnight.
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The message reads:
"In our continuous effort to optimize the functionality of our systems and better serve you, we will be conducting scheduled system maintenance on our banking applications on Sunday, August 25, 2024, from 2:15 AM to 6:30 AM WAT.
"During this period, there will be a temporary service disruption across all of the Bank's applications and channels, including Mobile App, Internet Banking, PrimusPlus, *901#, and transfers to and from other banks.
"In the interim, please use your cards to carry out transactions. Upon completion, all services across the listed platforms will be fully restored. We sincerely apologize for any inconvenience this exercise may cause."
Ecobank service disruption
Ecobank also sent out a similar message to its customers.
Ecobank message to customers reads:
"Dear valued customer. Please be informed that our core banking application will undergo scheduled maintenance from 11:00 p.m. on Saturday, August 24th, 2024, to 2:30 a.m. on Sunday, August 25th, 2024.
"During this time, you may experience intermittent service disruptions across all channels. Rest assured, all affected services will be promptly restored.
"We apologise for any inconvenience this may cause and appreciate your understanding. Thank you for choosing Ecobank, the Pan African bank."
Victoria Adebisi, a senior customer representative, shared with Legit.ng that disruptions in banking services are a common occurrence, particularly during periods of system upgrades.
She said:
"These interruptions, though often inconvenient for customers, are usually planned and necessary for the enhancement of banking systems.
"By upgrading their systems, banks aim to improve service efficiency, security, and overall customer experience, despite the temporary setbacks that might arise."
Nigerian bank increases staff salary
Legit.ng earlier reported that NOVA Merchant Bank Limited substantially increased its staff salaries.
According to the bank, the significant increment across all staff categories by the board of directors signified a strategic move. It stated that the move cemented its commitment to workforce development, especially after the bank was okayed to transition into a commercial bank.
The bank further explained that the decision became necessary considering the global economic situation and the impact of high living costs.
Proofreading by Nkem Ikeke, journalist and copy editor at Legit.ng.
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Source: Legit.ng
