Relief for Customers As GTBank Opens All Branches Weekend, Sets Closing Time
- Guaranty Trust Bank has announced a relief for its customers struggling with carrying out transactions following a system upgrade
- The bank has decided to open on Saturday and Sunday to ensure that its customers complete their banking transactions
- The bank also apologises for the disruptions caused by the recent transition to a new core banking application system
Legit.ng journalist Dave Ibemere has over a decade of business journalism experience with in-depth knowledge of the Nigerian economy, stocks, and general market trends.
Guaranty Trust Bank (GTBank) has announced that all branches nationwide will open on Saturday, October 26 and Sunday, October 27, 2024.
The banks hope the decision will offer much-needed relief to customers who have faced banking service transaction challenges following a system upgrade on Friday, October 11, 2024.
Source: Getty Images
GTBank sincerely apologised for the disruptions during this transition period in a message to its customers.
The message reads:
“Dear Customer, We sincerely apologize for any inconvenience you experienced during our recent transition to a new and robust core banking application system.
"We are also pleased to inform you that all our branches nationwide will be open this weekend.
"We are open this weekend. Saturday, October 26th (9:00am- 2:00pm) Sunday, October 27th (9:00am - 1:00pm)"
Legit.ng visited one of GTbank branches in Ikeja and confirmed they are open.
A customer representative who gave her name as Ruth said:
"Yes, we are open today as instructed by management to assist customers in completing transactions. We are not fully operational, but we are accepting deposits and processing transfers."
Nigerian banks migrate to new core banking system
Legit.ng reported how various financial institutions announced upgrades to their core banking applications, affecting digital transaction channels.
Sterling Bank, Zenith and Access Bank (later postponed) announced the migration to a new core banking system on different dates.
The core banking application is a backend system that processes daily transactions and posts updates to accounts and other financial records.
In a statement explaining the system upgrade, Abubakar Suleiman, the chief executive officer (CEO) of Sterling Bank, it was noted that the transition would allow the bank to domesticate its technology costs and reduce the cost of financial inclusion.
Nigerian bank apologises to customers
Earlier, Legit.ng reported that Unity Bank had resolved the network issues that had affected its customers.
The Africa Association of Professional Freight Forwarders and Logistics of Nigeria released a public statement on the network issues.
The bank has apologised for the inconvenience and announced that regular services have been restored.
To further address the challenge, the bank has decided to open during weekends to alleviate customers' difficulties and provide additional support.
PAY ATTENTION: Сheck out news that is picked exactly for YOU ➡️ find the “Recommended for you” block on the home page and enjoy!
Source: Legit.ng
