First Bank Speaks as Concerns Mount Over Humanoid Robots Replacing Employees
- The First Bank cleared the air on various concerns about the deployment of robot replacing the bank’s employee
- According to the bank's CEO, the development would help to complement and ease the job of employees
- It emphasized that the robot is not a trade-off for our employees but would help to free up staff’s productive time
Legit.ng journalist Zainab Iwayemi has over 3-year-experience covering the Economy, Technology, and Capital Market
First Bank of Nigeria has opened up over concerns that its deployment of humanoid robots in three of its branches will cause some bank employees to lose their jobs.
Source: UGC
This is on the back of an earlier report that First Bank of Nigeria installed a robot representative in its branches to attend to its customers.
Adesola Adeduntan, the bank’s CEO, spoke in an interview with ThisDay.
Robot to help with self-service banking transactions
According to Adeduntan, FirstBank's Digital Xperience Centre (DXC) is the first digital bank branch in Nigeria, utilizing cutting-edge technologies like artificial intelligence and humanoid robots to allow clients to do self-service banking operations.
In light of recent technological breakthroughs, he claims that DXCs represent the Bank's perspectives on the near-future prospects in financial services delivery.
He also emphasizes how important contemporary technology is to the Bank's operations and overarching service delivery plan.
First launched in Lagos in 2021, he said the DXC is a fully automated interactive digital branch that has since redefined customers’ banking experience through a world of digitised self-service.
He said:
“We have thereafter rolled out the DXC at the University of Ibadan, Oyo State, and more recently, at our branch in Wuse Abuja. Since these rollouts, the Bank has received commendable feedback from customers (especially customers in the retail segments) which has validated our investments in these modern technologies.
“There are already plans for more rollouts of the DXCs across all our operating jurisdictions.”
Commenting on the concerns that the robots could take its employees' jobs, the CEO clarified that the development is supposed to be an efficiency enabler for workers.
He said:
“I would like to note that the DXC is not a trade-off for our employees but an enabler to free up our staff’s productive time to take on more complex and rewarding tasks within the Bank.
“Also, given our several laudable employee initiatives (some of which I had earlier mentioned), we are well-equipped to empower our employees to take on any other role they may desire within the larger FirstBank Group.”
Fraud alert: First Bank, Access, GTB, UBA expose tricks, advise customers to protect bank accounts
Amid rising fraud cases, Nigerian banks have once again sent messages to customers to be vigilant during the festive season, Legit.ng reported.
In similar messages, the banks also provided steps on actions customers must take to avoid falling victim.
Nigerians reportedly lost a whopping N51 billion in savings to banking-related fraud between 2019 and July 2023.
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Source: Legit.ng
